This agreement governs all services provided by An Tara Grooming | Daycare | Boarding (“An Tara”). 

All dogs must:

• Be current on Rabies, Bordetella, and Distemper vaccinations
• Be on year-round flea and tick prevention
• Undergo routine fecal testing

Dogs exhibiting signs of illness may be refused entry or sent home.

To protect the health of all dogs in our care, An Tara reserves the right to perform in-house fecal testing, including Giardia screening, if symptoms or exposure are suspected. Owners will be notified of findings and appropriate next steps.

I understand that services involving animals carry inherent risks. Despite supervision and structured management, risks may include:

• Scratches, punctures, bites, or abrasions
• Illness or communicable disease
• Stress-related conditions
• Unpredictable canine behavior

I voluntarily assume all risks associated with participation.

I release and discharge An Tara, its owners, employees, and agents from liability for injury, illness, loss, damage, or death arising from services provided, except in cases of gross negligence or willful misconduct.

If my dog becomes ill or injured while in An Tara’s care:

• I authorize An Tara to seek immediate veterinary care if I cannot be reached.
• I accept full financial responsibility for all related expenses.
• An Tara may transport my dog to the nearest licensed veterinarian or the primary veterinarian on file.

I agree to indemnify and hold harmless An Tara from any claims, damages, or legal actions arising from my dog’s participation in services, including third-party claims resulting from my dog’s behavior.

Payment is due at the time of pick-up or completion of service.

Invoices and service totals are available in advance through client profiles, and final totals are communicated prior to release.

Dogs will not be released without payment in full.

If payment is not available at time of pick-up, a $25 administrative fee will be applied to the outstanding balance, and future bookings may require prepayment or a valid card on file.

An Tara reserves the right to require a card on file for all services.

A processing fee may apply to credit and debit card transactions.

Pricing is subject to change.

Limited early or after-hours access via door code may be provided at management discretion.

Owners using door code access agree:

• Dogs must be securely locked inside a crate immediately upon entry and must remain crated until staff arrival.
• No dog may be left loose under any circumstances.
• All doors must be fully secured upon entry and exit.
• No dog-to-dog interaction may occur during unattended access periods.

While the facility is monitored by security cameras, staff are not physically present during after-hours access.

Owners assume full responsibility and liability for any injury, escape, illness, damage, or incident occurring while unattended.

Failure to comply may result in immediate revocation of door code privileges and/or termination of services.

Appointments scheduled 9 weeks or longer from the previous groom may be subject to off-schedule pricing due to increased labor and coat condition.

Pricing adjustments are determined at groomer discretion.

Owners are responsible for coat maintenance.

If matting is present:

• Humane removal takes priority over coat length.
• Shave-downs may be required without exception.
• Skin irritation, redness, abrasions, or exposure of pre-existing conditions may occur.

Dematting: $15 per 20 minutes.
Extensive matting: starting at $150.

If owner cannot be reached and coat condition presents risk, An Tara may proceed in the dog’s best interest.

• 48 business hours’ notice required.
• Less than 24 hours: 50% fee.
• No-call, no-show: 100% fee.

All fees must be paid prior to rebooking. Repeated violations may require prepayment.

• 30-minute grace period after completion notification.
• $1 per minute thereafter.
• Additional 50% bath fee if crate soiling occurs.

Stay & Play available at posted rate if arranged in advance.

Owners must disclose all medications.

An Tara is not liable for complications related to undisclosed sedation or medication reactions.

Minor injuries may occur despite reasonable care.

An Tara may refuse or discontinue grooming if a dog becomes unsafe or excessively stressed.

Daycare operates Monday–Friday, 7:30 AM – 5:00 PM.

An Tara closes at 5:00 PM sharp.

Pick-ups after 5:00 PM incur a late fee of $1 per minute beginning at 5:01 PM.

Repeated late pick-ups may result in termination of services.

All dogs must complete a behavioral assessment.

All new dogs are subject to a probationary period.

An Tara may extend probation, require half days, or dismiss any dog deemed unsuitable.

Minimum attendance of one day per week required.

Absence for three consecutive weeks without arrangement results in removal from the roster.

Packages and memberships do not roll over unless the facility is closed.

Unused days are forfeited.

Owners acknowledge:

• Dogs engage in physical play.
• Injuries may occur despite supervision.
• Illness transmission may occur despite vaccination.

Participation constitutes acceptance of these risks.

Boarding continues at nightly rate if pickup is delayed.

All balances must be paid prior to release.

Owners must provide instructions and labeled medications.

An Tara is not liable for stress-related gastrointestinal upset or complications from pre-existing conditions.

Participation in group play is at An Tara’s discretion.

Owners acknowledge inherent risk.

Dogs may be separated at any time.

After five (5) days without contact following scheduled pickup, the dog may be considered abandoned under NY law.

Legal remedies may be pursued for unpaid balances.

An Tara is not responsible for loss, damage, destruction, or ingestion of personal items.

Items left beyond 14 days may be discarded.

An Tara may refuse, remove, or terminate services at any time for safety, health, or policy noncompliance.